TSYS Renews Payments Agreement with Nationwide Building Society
Columbus, Ga., and London, 29 May, 2013–TSYS (NYSE: TSS) today announced that it has renewed its payments agreement with Nationwide Building Society. Nationwide is the world’s largest building society and a major provider of credit cards, with approximately 15 million members.
As part of the agreement, TSYS will continue to process Nationwide’s UK consumer card portfolio, as well as supporting all of its contact centre operations. Nationwide has utilised TSYS’ outsourced payments processing solution, TS2®, since 2008.
Nationwide has more than 2 million cardholders supported by more than 300 agents employed in its dedicated card centre in Coventry, UK. The company was awarded ‘Best Achievement in Customer Service’ at The Card & Payments Awards 2013 for their ‘Listening to Customers Campaign,’ which was undertaken with the assistance of TSYS Managed Services EMEA.
“Nationwide continues to enjoy the flexibility and power of the TS2 solution, which has enabled us to grow our business whilst still maintaining the high standard of service our customers expect,” said Adam Slater, senior manager, Credit Card, Nationwide Building Society. “Our proposition to customers is different from many other credit card providers, so having the support of TSYS, who have similar values, helps us differentiate ourselves in the market.”
“TSYS is a major player in the UK consumer payments market, and retaining Nationwide as a key client reinforces our market leading position,” said Kelley Knutson, executive vice president, TSYS. “The strong relationship between our two companies enables us to better support Nationwide as its business continues to expand, and we look forward to maintaining a high level of service for Nationwide’s cardholders.”
Terms of the agreement were not disclosed.
About Nationwide Building Society
Nationwide is the world’s largest building society as well as the second largest savings provider and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million members.
Customers can manage their finances in a branch, on the telephone, internet and post. The Society has around 16,000 employees. Nationwide’s head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.
At TSYS, (NYSE: TSS), we believe payments should revolve around people–not the other way around. We call this belief “People-Centered Payments℠.” By putting people at the center of every decision we make, with unmatched customer service and industry insight, TSYS is able to support financial institutions, businesses and governments in more than 80 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience.
TSYS’ headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks, and has been named one of the 2013 World’s Most Ethical Companies by Ethisphere magazine. TSYS routinely posts all important information on its website, for more please visit us at http://www.tsys.com.
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