TWIC Card/Reader Challenges with Physical Access Control Systems: A Field Troubleshooting Guide
Publication Date: May 2018
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This white paper is intended to help PACS operators and users diagnose the cause of different TWIC card or reader issues and quickly identify corrective actions.
The Secure Technology Alliance Access Control Council has assembled and documented reported usage difficulties and symptoms of Transportation Worker Identification Credential (TWIC®) card and contactless reader failures with physical access control systems (PACS) from field installations. The document categorizes observed symptoms, lists some probable causes, and suggests corrective actions as well as some basic troubleshooting techniques that may easily be performed on site. This guide is intended to help PACS operators and users diagnose the cause of the different issues and quickly identify corrective actions. The goals of the recommended procedures are to minimize interruption of daily operations and reduce the need to replace system components such as cards and/or readers.
Guidance included in this document was submitted by manufacturers of cards, readers, and PACS; system integrators; installation companies; and credential issuers.
About this Publication
This guidance document was developed by the Secure Technology Access Control Council to help users diagnose the cause of the TWIC card/reader issues with physical access control systems and provide troubleshooting guidance to quickly identify corrective actions.
About the Secure Technologoy Alliance Access Control Council
The Secure Technology Alliance Access Control Council focuses on accelerating the widespread acceptance, use, and application of secure technologies in various physical and digital form factors for physical and logical access control as applicable to both persons and non-person entities. The group brings together, in an open forum, thought leaders, manufacturers, and implementers from both the public and private sectors. The Council identifies topical areas which further the use of technologies that are important to the access control community.