Gemplus Technology Support Labs Goes Live With Onyx Software On Time and on Budget

Gemplus Technology Support Labs Goes Live With Onyx Software On Time and on Budget

BELLEVUE, Wash., (BUSINESS WIRE), Aug. 12, 2002–The Leading Smart Card Technology Solutions Provider Plans Global, Phased Implementation To Provide Holistic View of Customer and Improve Customer Service

Onyx® Software Corp. (Nasdaq:ONXS), worldwide leader in successful CRM, today announced that Gemplus Support Technology Labs has successfully gone live with the first phase of its Onyx implementation on time and on budget.

Although the initial rollout took place in Germany and France, Gemplus plans to eventually implement the Onyx CRM solution at 37 worldwide sites, including China, Singapore and the United States.

Gemplus is the world’s leading provider of solutions based on smart card technology for the telecom, financial and security sectors. Gemplus Support Technology Labs are development laboratories, responsible for designing and implementing support technologies and tools for Gemplus on a worldwide basis.

“Onyx was chosen as the system of choice because of its ability to offer a Web-based platform for the .NET solution,” said Fred Ulmer, R&D manager for Gemplus Support Technology Labs. “The .NET platform provides a Web service that runs more quickly, provides increased security and offers a highly effective software development infrastructure. We could easily adapt the Onyx Employee Portal to this chosen environment.”

Gemplus was developing an advanced customer support strategy to improve customer services worldwide. The company needed a system to provide a holistic view of all customer support and service interactions, enabling each business unit to log and track support incidents. In addition, the software needed to be easy to tailor, easy to use and easy to understand for support personnel, as well as include the capability to use the secure Internet as a standardized data communication infrastructure.

Other Onyx capabilities of interest to Gemplus included Onyx’s Web-based architecture, which eliminates any need to install, download and distribute software or applets for application execution to the end user. The company’s track record for fast implementation and customization made Onyx very strong compared with other competing vendors.

The project went live within four months, from the time Onyx was selected to the time the application was tailored to Gemplus’ business requirements and then implemented. Project execution has been within budgets and investments as analyzed and forecasted by Gemplus working with Onyx.

Gemplus also has plans for further expansion. Using the Onyx Employee Portal as the framework, Gemplus will be able to increase the user interface pages and increase functionality throughout the organization.

“By using Onyx we are now provided with a consistent view of all customer interactions. We can log and track all support incidents, enabling us to answer and measure customer requests more effectively and with worldwide consistent processes,” Ulmer said. “Onyx fulfilled the initial objectives and has delivered its promises on time and within our forecasted budgets.”

Gemplus is the world’s leading provider of solutions based on smart card technology. It has operations in 37 countries, the largest production capacity in the industry, and a presence in every major marketplace.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans Association, Dreyfus Corp., Fluke Networks, Inc., Ingenix Health Intelligence, The Regence Group and Suncorp. More information can be found at 888/ASK-ONYX, or

Forward-Looking Statement

This press release contains forward-looking statements including statements about the anticipated future rollout of Onyx products by Gemplus. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words “believe,” “expect,” “intend,” “anticipate,” variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx’s actual results include, but are not limited to, the successful deployment and use of Onyx products and the “Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price” described in our quarterly report on form 10-Q for the period ended March 31, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners. BRM/se*

CONTACT: Onyx Software Corp. Robin Rees, 425/519-4023 (office) [email protected] or Waggener Edstrom Jamey Chown, 425/638-7000 (office)